Pre-Delivery Inspection: At JingWei, quality is paramount. All machinery and products undergo a rigorous multi-stage quality control inspection process before they are dispatched from our facility. This includes checks for functionality, adherence to specifications, safety features, and overall build quality.

Documentation: QC reports and relevant certifications (where applicable) can be made available upon request to ensure transparency and provide assurance of our quality standards.

Customer Inspection: While we perform thorough internal checks, customers or their appointed representatives are welcome to arrange a pre-shipment inspection at our facility, subject to prior notification and agreement.

Definition of Unqualified Product: An "unqualified product" refers to any item that, upon receipt by the customer and within a reasonable inspection period (e.g., 7-14 days, to be clearly defined in your sales contract), is found to have significant manufacturing defects, fails to meet the agreed-upon specifications in a material way, or is non-functional due to issues attributable to our manufacturing process. This does not include damage incurred during transit (if shipping is handled by a third party not designated by us and without our insurance) or issues arising from improper use or installation by the customer.

Reporting Procedure: Should you receive a product you believe to be unqualified, please notify our customer service or sales team immediately, providing detailed information, photographic/video evidence of the issue, and the product's serial number.

Our Commitment & Options:

• Investigation: We will promptly investigate the claim. This may involve requesting further information or, in some cases, the return of the product for detailed examination (shipping costs for verified unqualified products will be covered by us).
• Compensation/Replacement: If an unqualified product is confirmed:
  • We will, at our discretion or as mutually agreed, offer fair compensation. This could be a partial refund reflecting the diminished value or a credit towards future purchases.
  • Alternatively, we will dispatch new, qualified replacement products or necessary replacement parts to the customer at our expense, including standard shipping costs. The disposition of the unqualified product will be determined on a case-by-case basis.
• Resolution Timeframe: We aim to resolve such claims efficiently and fairly, keeping you informed throughout the process.

Warranty Period: Our standard warranty terms (as detailed in our Warranty Policy, often one year) cover defects in materials and workmanship. During this period, necessary repairs or part replacements due to manufacturing faults will be provided as per the warranty conditions.

Post-Warranty Support: Even after the warranty period expires, we are committed to supporting our customers.

Troubleshooting & Diagnosis: In case of any maintenance needs or if a repair is required (whether in or out of warranty), please contact our technical support team. We will:

• Help you diagnose the problem through detailed questioning, or by reviewing photos/videos you provide.
• Offer relative guidance, which may include:
  • Step-by-step troubleshooting instructions.
  • Instructions for simple adjustments or part replacements that can be performed by the user.
  • Recommendations for necessary spare parts.
  • Guidance on sending the unit (or specific components) back for repair if on-site resolution is not feasible.

Spare Parts: We maintain a stock of common spare parts and can provide them at reasonable prices for out-of-warranty repairs.

Service Network: Depending on your location and the nature of the issue, we may be able to recommend local technicians or service partners.

User Manuals & Documentation: All machines are supplied with comprehensive operation manuals, installation guides, and (where applicable) maintenance schedules. Please review these documents thoroughly before operating the machinery.

Training Resources: We offer various training resources, which may include online video tutorials, live online training sessions, or on-site training (subject to agreement and potential costs).

Direct Support: If you encounter any problems during operation, have questions about specific functions, or require clarification on any aspect of using the machinery, please do not hesitate to contact our technical support team.

• Contact Channels: You can reach us via email, phone, or online chat (as specified on our website or by your sales representative).
• Information to Provide: To help us assist you more effectively, please be prepared to provide the machine model, serial number, and a clear description of the issue or question.
• Timely Assistance: We strive to provide timely and practical guidance to ensure you can operate our machinery safely and effectively.

JingWei's liability for any claims arising from the purchase or use of our products shall be limited to the remedies specified herein (compensation or replacement for unqualified products, and support as outlined for maintenance, repair, and operation). We shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of profit or production downtime, unless otherwise mandated by applicable law.

These Terms & Conditions shall be governed by and construed in accordance with the laws of [Specify Jurisdiction, e.g., the People's Republic of China, or the location of your company's registration].

JingWei reserves the right to amend these Terms & Conditions at any time. Any such amendments will be effective upon posting on our official website or direct notification to customers.